Last updated: May 15, 2026

Welcome to Lomeo (“Lomeo”, “we”, “our”, or “us”).

These Terms and Conditions (“Terms”) govern your use of the Lomeo platform and related services.

By using Lomeo, creating an account, or accessing any part of the Service, you agree to these Terms.

If you do not agree to these Terms, you may not use the Service.

1. About Lomeo

Lomeo is a ticketing and event infrastructure platform that allows event organizers to:

• create events,
• sell tickets using Stripe,
• generate QR-code tickets,
• send ticket emails,
• and manage event check-ins.

Lomeo is not an event organizer, ticket reseller, payment processor, or venue operator.

2. Eligibility

You must be at least 18 years old and legally capable of entering into binding agreements to use the Service.

If you use Lomeo on behalf of a company or organization, you confirm that you have authority to act on its behalf.

3. Accounts

You are responsible for:

• maintaining the security of your account,
• keeping your login credentials confidential,
• and all activity that occurs under your account.

You must provide accurate and up-to-date information.

We may suspend or terminate accounts that violate these Terms or are used fraudulently or abusively.

4. Payments and Billing

Payments for tickets sold through Lomeo are processed by third-party payment providers, including Stripe.

Lomeo does not store, hold, or control customer payment funds.

By using the Service, you also agree to comply with the applicable terms and policies of Stripe and any connected payment provider.

Subscription fees, usage limits, and pricing are displayed on our website and may change from time to time.

All fees are non-refundable unless otherwise required by law.

5. Event Organizer Responsibilities

Event organizers are solely responsible for:

• the creation and management of their events,
• the accuracy of event information,
• attendee communication,
• venue operations,
• ticket policies,
• refunds,
• cancellations,
• taxes,
• and compliance with applicable laws and regulations.

Lomeo only provides software infrastructure for ticketing and check-in management.

Lomeo is not responsible for the quality, legality, safety, cancellation, postponement, or operation of any event.

Any disputes between organizers and attendees are the responsibility of the organizer.

6. Tickets, QR Codes, and Check-Ins

Lomeo generates digital tickets and QR codes based on information provided by organizers and payment events received from Stripe.

Event organizers are responsible for verifying ticket validity and managing access control at their events.

QR code validation and check-in functionality may depend on internet connectivity, third-party services, and device compatibility.

Organizers are encouraged to prepare fallback procedures in the event of technical interruptions.

Lomeo does not guarantee uninterrupted real-time validation during periods of high traffic, connectivity issues, or third-party service outages.

7. Email Delivery

Lomeo may send transactional emails, including ticket confirmations and event-related notifications.

Email delivery depends on third-party email providers and external mail systems.

While we aim to ensure reliable delivery, we cannot guarantee that emails will always be delivered, received, or placed outside spam or promotional folders.

Organizers are responsible for ensuring attendee email addresses are correct.

8. Acceptable Use

You may not use Lomeo for:

• illegal, fraudulent, or deceptive activities,
• unauthorized or misleading ticket sales,
• events involving scams, counterfeit tickets, or false representations,
• spam, abusive, or unsolicited communications,
• phishing, impersonation, or identity fraud,
• activities that infringe intellectual property or privacy rights,
• distributing malware or harmful content,
• attempting to disrupt, overload, reverse engineer, or abuse the Service,
• automated abuse, scraping, or excessive API usage,
• or activities that may harm attendees, organizers, third parties, or the reputation of Lomeo.

You may not use Lomeo to promote or operate events that violate applicable laws or regulations.

We reserve the right to investigate, suspend, restrict, or terminate accounts, events, tickets, or access to the Service at our sole discretion if we believe the Service is being misused or creates legal, operational, reputational, or security risks.

9. Fraud Prevention and Security

Lomeo may monitor activity on the Service for fraud prevention, abuse detection, security protection, and operational integrity.

We reserve the right to temporarily suspend ticket generation, email delivery, event access, or account activity if unusual or potentially harmful behavior is detected.

Users may be required to provide additional verification information in certain cases.

10. Third-Party Services

Certain parts of the Service rely on third-party providers, including payment processors, hosting providers, storage services, and email delivery services.

Lomeo is not responsible for interruptions, delays, errors, or outages caused by third-party services.

11. Service Availability

We strive to maintain reliable service availability but do not guarantee uninterrupted or error-free operation.

The Service may occasionally be unavailable due to maintenance, updates, technical issues, or factors beyond our control.

We may modify, suspend, or discontinue parts of the Service at any time.

12. Limitation of Liability

To the maximum extent permitted by law, Lomeo shall not be liable for:

• indirect or consequential damages,
• loss of profits,
• loss of business,
• loss of data,
• event disruptions,
• attendee disputes,
• or damages resulting from third-party service failures.

Our total liability arising out of or relating to the Service shall not exceed the amount paid by you to Lomeo during the twelve (12) months preceding the claim.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

13. Indemnification

You agree to indemnify and hold harmless Lomeo and its operators from claims, liabilities, damages, and expenses arising from:

• your events,
• your use of the Service,
• your violation of these Terms,
• or disputes between you and attendees.

14. Privacy

Our use of personal data is described in our Privacy Policy.

By using the Service, you agree to the processing of data as described in the Privacy Policy.

15. Termination

You may stop using the Service at any time.

We may suspend or terminate access to the Service if:

• you violate these Terms,
• create legal or operational risk,
• or misuse the platform.

Certain sections of these Terms survive termination, including liability limitations and indemnification obligations.

16. Changes to These Terms

We may update these Terms from time to time.

If changes are material, we may provide notice through the website or Service.

Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of the Netherlands.

Any disputes arising from these Terms or the use of the Service shall be submitted to the competent courts of the Netherlands.

18. Contact

[email protected]

For questions regarding these Terms, please contact us at the email address above.